Refund policy

CHRISTMAS RETURNS & EXCHANGES POLICY 

Christmas purchases made between 1 November and 31 December 2026

Please contact us at theindianelephant9@gmail.com before sending any item back so we can arrange your return or exchange.

MARKET & ONLINE PURCHASES

Items purchased in person or online are eligible for a Christmas exchange or return for change of mind until 31st January

To be eligible:

• Items must be unused, unworn and unwashed and in their original condition.

• Proof of purchase is required.

• Return postage is the customer's responsibility if the item is being returned by post.       We recommend using Royal Mail Signed For or another tracked service and keeping proof of postage.

• Exchanges are subject to stock availability.

• Refunds will be issued to the original purchaser and, where applicable, using the original payment method.

Please note: Sale or discounted items are not eligible for change-of-mind returns or exchanges.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your item when you receive it.

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at theindianelephant9@gmail.com with your order details and photographs where appropriate.

HANDMADE & NATURAL DYE PRODUCTS

All our products are handmade using traditional hand block printing techniques and natural dyes.

Slight variations in colour, print and finish are natural characteristics of handmade products and are not considered faults.

Some colour transfer may occur during initial wears or washes, particularly with darker colours. This is a normal characteristic of naturally dyed and hand block printed fabrics and does not indicate a defect.

Please follow the care instructions provided with your purchase.

NON-RETURNABLE ITEMS

The following are not eligible for our extended Christmas change-of-mind returns:

• Sale or discounted items
• Gift cards

REFUNDS

Once your returned item has been received and inspected, we will confirm whether the return has been approved.

Approved refunds will be issued to the original payment method.

For eligible statutory online cancellations, refunds will be processed in accordance with applicable consumer law. For other approved Christmas change-of-mind returns, refunds will be processed after the returned item has been received and inspected.

Please allow your bank or card provider additional time to process the refund once it has been issued.

IMPORTANT CHRISTMAS DATES

Purchases eligible for Christmas returns:
1 November to 31 December 2026

Please note: We will be away from 31 December until early February, so returns and exchanges will be processed when we return.

Contact:
theindianelephant9@gmail.com